Privacy Policy

Who we are

We are Mama Halla. Our contact and other details are set out at the end of this policy. We are the controller in relation to the personal data processed in accordance with this policy (except where this policy explains otherwise).

We make and sell Korean food products, and we operate a website at www.mamahalla.com.

This privacy policy explains how we protect your personal information and data online, so that you can feel confident and happy to use our website. You can find our contact details at the bottom of this policy.

Contact forms

We use WPForms contact forms on this site to gather information from users who makes requests. The information provided by the user (submitter’s IP address, timestamp, name, email address, and message) is sent via email to us. We keep form submissions for a period of 5 years for customer services purposes but no information will be used for marketing purposes.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Shopping

We may record data regarding:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed

  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping

  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order

  • Respond to your requests, including refunds and complaints

  • Process payments and prevent fraud

  • Set up your account for our store

  • Comply with any legal obligations we have, such as calculating taxes

  • Improve our store offerings

  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

Devices

We may gain technical information when you visit our website. Often, we can collect information about the device you’re using, the browser you’re using and device settings. This however depends on your device settings to determine how much access we have.

To understand more about the information your device makes available to us, please directly contact your device manufacturer or check the policies on their website.

Media

There are currently no options to upload media, but if you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. Visitors to the website can download and extract any location data from images on the website.

Social Media

We regularly post content on Facebook, Instagram, and Twitter to promote our brand and to engage with you. We will not post any information on our social media channels about any customer without their prior consent.

Please find the legal policy for each channel listed below:

Facebook

Twitter

Instagram

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

We’ll also use cookies to keep track of basket contents (if applicable) while you’re browsing our site.

WordPress.com Toolbar

This feature is only accessible to registered users of the site who are also logged in to WordPress.com. Data Used: Gravatar image URL of the logged-in user in order to display it in the toolbar and the WordPress.com user ID of the logged-in user. Additionally, for activity tracking (detailed below): IP address, WordPress.com user ID, WordPress.com username, WordPress.com-connected site ID and URL, Jetpack version, user agent, visiting URL, referring URL, timestamp of event, browser language, country code. Activity Tracked: Click actions within the toolbar.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Mamahalla.com uses tracking software to monitor its visitors to better understand how they use it. This software is provided by WordPress.com Stats – which use cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

WordPress.com Stats

Data Used: IP address, WordPress.com user ID (if logged in), WordPress.com username (if logged in), user agent, visiting URL, referring URL, timestamp of event, browser language, country code. Important: The site owner does not have access to any of this information via this feature. For example, a site owner can see that a specific post has 134 views, but he/she cannot see which specific users/accounts viewed that post. Stats logs — containing visitor IP addresses and WordPress.com usernames (if available) — are retained by Automattic for 28 days and are used for the sole purpose of powering this feature.

Activity Tracked: Post and page views, video plays (if videos are hosted by WordPress.com), outbound link clicks, referring URLs and search engine terms, and country. When this module is enabled, Jetpack also tracks performance on each page load that includes the Javascript file used for tracking stats. This is exclusively for aggregate performance tracking across Jetpack sites in order to make sure that our plugin and code is not causing performance issues. This includes the tracking of page load times and resource loading duration (image files, Javascript files, CSS files, etc.). The site owner has the ability to force this feature to honor DNT settings of visitors. By default, DNT is currently not honored.

Who we share your data with

We will not divulge any information received from you to any third party, we do not keep records of your credit/debit card number(s). We will keep records of your Name, Address and Contact details to ensure smooth and efficient transactions and ease when dealing with any issues, complaints, compliments etc.

If you request a password reset, your IP address will be included in the reset email.

Visitor comment and form submissions may be checked through an automated spam detection service.

How long we retain your data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your rights

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How we protect your data

Our site is encrypted to the highest standards and is protected by SSL. Any data transfer is done via secure methods. Any data is stored on a secured server hosted by TSO Host. Security and protections involve long string passwords, regular virus checks, spam and virus detection software and regular maintenance and updates.

Further Information

If we make amendments to our Privacy Policy, please note that this page will be updated.

If you have any questions about our Privacy Policy, please email us: info@mamahalla.com

Contact

If you have any questions, please contact us on: info@mamahalla.com. Our postal address is: 16 Churchill Way CF10 2DX.